Refund policy

Items purchased from us can be exchanged or returned within 14 days.

A returns form is included with the deliveries. Please mark the item, give the reason (optional but very helpful for us) and mention whether an exchange or refund is desired.

The prerequisite for exchanges and returns is that the items are unworn and all labels are attached.

Please send the package to the following address:

British Parts

Sonnmatthof 3

6023 Rothenburg

Refunds will be processed on the day of receipt and, depending on the payment provider, will be processed immediately or within a few days.

Replacement items will be sent free of charge the day after the return is received. If the desired replacement is not in stock, we will contact you immediately to discuss how to proceed.

General Terms and Conditions

It is our aim to always serve you to your complete satisfaction. This also includes our fair terms and conditions.

By submitting an order you expressly agree to these terms and conditions.

Deliveries are limited to delivery addresses in Switzerland and Liechtenstein

We only supply brand new products in original brand quality.

Delivery conditions:

We deliver your order within 2 days of receipt of the order or payment via Swiss Post. Orders are usually sent together in one package and not in individual shipments.

Most items are in stock and available for immediate delivery. For items that are not in stock, the average delivery time is 4 weeks. You will be informed on the same or following working day if an item is not in stock. Please ask us about stock levels if the items are urgently needed.

Orders & Prices:

All orders are binding. If there is a delay in delivery, you will be informed by email or telephone. If the delivery has not yet been sent, you have the option of cancelling it.Price and product range changes as well as technical changes are reserved. All offers are subject to change. Errors and misprints excepted.Payment

In the webshop, orders are processed against

- Credit cards / Paypal

- Postcard

- Twint

- Purchase on account with partial payment option (POWERPAY)

As an external payment service provider, MF Group / POWERPAY offers the payment method “purchase on account”. With the individual invoice, you can easily pay for your online purchase by invoice. If you do not pay within the specified time frame, you will subsequently receive a monthly invoice with an order overview in the following month.

When the purchase contract is concluded, POWERPAY takes over the invoice claim and handles the corresponding payment terms. When purchasing on account, you accept POWERPAY 's general terms and conditions in addition to ours (powerpay.ch/de/agb).

Deliveries to the EU:

Shipping costs with UPS, customs clearance fees and VAT are included in the total price (visible in the last step of checkout). There are no additional costs upon receipt (DDP - Delivered Duty Paid).

Shipping costs Switzerland / Principality of Liechtenstein:

Orders with a purchase value of CHF 100 or more will be shipped free of charge.

For orders with a purchase value of less than CHF 100, we charge CHF 7 for Economy and CHF 9 for Priority shipping.

Dealers (B2B) on request.

Refund policy:

If you return the purchased goods within 14 days in perfect condition and in the original packaging, we will refund you the full purchase price. The costs for the return shipment are at your expense.

Data protection:

British Parts collects data and uses it to process orders and to make shopping as easy as possible for returning customers. Personal data is treated confidentially and is not passed on to third parties for advertising purposes.

We store open and completed orders. This data can be viewed at any time in the password-protected login area.

If you have any questions about our contractual terms and conditions, please contact us by email ( info@britishpartsluzern.ch ) or by phone (041 530 00 31).

Our business activities are based exclusively on Swiss law. The place of jurisdiction is Rothenburg.

Refund policy

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Terms & Conditions

General Terms and Conditions